Support

A200 FXO Settings for Australia

The following configuration settings are required to operate the Sangoma A200 FXO ports in a mode compliant with A-Tick requirements:

1.  The FXO port gain values must be set by editing the file /etc/wanpipe1.conf (or whatever wanpipe file corresponds to the A200 card) and adding following settings:
RM_FXOTXGAIN=-55
RM_FXORXGAIN=-20
2.  Asterisk software echo cancellation must be disabled. Ensure the file /etc/asterisk/zapata.conf contains the following lines:
echocancel=no
echocancelwhenbridged=no
3.  The duration of hook flash generated by Asterisk must be set to a compliant value of 120ms. Ensure the file /etc/asterisk/zapata.conf contains the following lines:
flash=100
preflash=100                     
rxflash=100

A10x Settings for Australia

The following settings may be useful when configuring the Sangoma drivers for use with Australian providers:

Media type E1/T1 This will be E1 for all Telstra and Optus lines. Only select T1 (or any of the other options) if you know you are connecting to foreign equipment
Framing type CRC4/NCRC4 Telstra and Optus use CRC4
Clock Normal/Master

Normal means that clocking is provided by the remote end, which will be the case for most provisioned lines


Master means that the Sangoma card provides the clocking itself. This should not be necessary in most cases - if it is, you should already know why!

Signalling type PRI CPE/PRI NET CPE stands for "Customer Premises Equipment" and is the setting that most Telstra and Optus lines will expect
Only select NET if you know the remote device is in CPE mode.
 
Warranty Registration

Follow the link below to register your qualifying Sangoma product for Lifetime Warranty.

    http://www.sangoma.com/support/warranty_and_return_policy/register.html

More information on the warranty terms and conditions is available on Sangoma web site.

 

Online Support

The Sangoma Support Wiki is the first port of call for any installation or configuration issues


Email Support

Sangoma provides free techdesk support via this email form


Phone support

If you have an immediate issue, the Sangoma techdesk can be reached by phone at 0011 1 905 474 1990.
Hours are 9am to 5pm Toronto time (11pm to 7am Sydney time)